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General Information

Due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed Duties and Taxes (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

Please check with your local customs office to see if you can import the items, and if any additional licenses or permits are needed.

Customs Information

For information about customs, import duties, etc., visit: General Authority of Customs

Shipping

All iHerb products are sourced from trusted U.S. brands and suppliers. Orders are shipped by air freight from our U.S. or Saudi Arabia warehouses directly to your country.

The Estimated Delivery window provided by iHerb reflects most standard deliveries. However, some orders may occasionally be subject to longer transit time caused by air freight delay, Customs hold, or any other unforeseen complications outside of iHerb’s control.

• Global Air with Tracking: If Global Air with Tracking is selected, then iHerb will ship with the quickest and most affordable carrier in your region via Elite,or Aramex. Please see below for details on each carrier option.
• ARAMEX: DDP (Delivered Duties Paid) service is available for Qatar shipments with Aramex. All duties, taxes, and import fees are pre-collected at the time of checkout to expedite Customs Clearance; no further payments are required at the time of delivery.

For shipping related inquiries regarding Aramex orders, please contact Aramex –Qatar- Doha at +974 (4) 4200100 or email at [email protected].

• Elite: For shipping related inquiries regarding Elite orders, please contact the Elite Customer Service at +974 44368420 or email at [email protected].
• Transcorp: For shipping related inquiries regarding Transcorp orders, please contact the Transcorp Customer Service at 800- CHILL hotline number or email at [email protected].

Contact Us

Click here to get connected with iHerb's customer service.