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General Information

Due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed Duties and Taxes (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

Please check with your local customs office to see if you can import the items, and if any additional licenses or permits are needed.

Customs Information

For information about customs, import duties, etc., visit: General Authority of Customs

Shipping

All iHerb orders are shipped out from our US warehouses to your country by Air Freight. 

The Estimated Delivery window provided by iHerb reflects most standard deliveries. However, some orders may occasionally be subject to longer transit time caused by air freight delay, Customs hold, or any other unforeseen complications outside of iHerb’s control.

• ARAMEX: DDP (Delivered Duties Paid) service is available for Qatar shipments with Aramex. All duties, taxes, and import fees are pre-collected at the time of checkout to expedite Customs Clearance; no further payments are required at the time of delivery.

By choosing this shipping option, a Qatar ID number will be required at checkout due to customs clearance purpose. Bayan (Bill of Entry) Fee is $ 5.50 charged by the Qatar General Customs Authority, and will be collected during the checkout process.

For shipping related inquiries regarding Aramex orders, please contact Aramex –Qatar- Doha at +974 (4) 4200100 or email at [email protected].

• DHL Express: You may have to pay import taxes, customs duties, or a brokerage (handling) fee for your order. These charges are separate from your shipping fee, and you will be billed directly from the carrier of your choice.

For shipping related inquiries regarding DHL Express orders, please contact the DHL Express Customer Service at +974 44587888.

• FedEx: For shipping related inquiries regarding FedEx orders, please contact the FedEx call center at +974 44841111 or email at [email protected].
• Elite: For shipping related inquiries regarding Elite orders, please contact the Elite Customer Service at +974 44368420 or email at [email protected].

Contact Us

Click here to get connected with iHerb's customer service.