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Delivery/Shipping - Free delivery on orders over 150.00 zł*

We offer free delivery on orders over 150.00 zł with a range of reputable shipping carriers. Some carrier and product exclusions may apply.

• Home Delivery - InPost Courier: 22 zł shipping for orders below 150.00 zł
• Pickup service - InPost Parcel Locker: 22 zł shipping for orders below 150.00 zł

VAT & Customs

iHerb is registered with the Import One-Stop Shop (IOSS), which facilitates the collection, declaration, and payment of VAT for distance sales of imported goods valued under €150. All iHerb orders are currently shipped from the United States, and product prices already include applicable VAT. Order limit/value caps may be in place for some couriers to support automated clearance.

Why might you see customs duty and discount at checkout?

At iHerb, we understand customers do not want surprise costs. That's why we reimburse any applicable customs duties through a discretionary discount applied at checkout if your order exceeds €10. Customs duties are displayed for transparency.

From July 2026, a €3 customs duty applies to certain goods imported from outside the EU in parcels valued under €150. This duty is part of new EU customs rules designed to create fairer competition, strengthen product compliance checks, and support customs processing for the growing volume of international e-commerce shipments.

The €3 customs duty applies per customs product category, not per iHerb product category. If your order contains multiple products that belong to the same customs product category, only one €3 customs duty will apply. If your order contains products that belong to different customs product categories, more than one €3 customs duty may apply depending on the number of categories represented in your order.

Example: If your order contains three supplements that all belong to the same customs product category, a single €3 customs duty will apply. If your order contains supplements, skincare products, and pet products that fall into three different customs product categories, customs duties of up to €9 will apply (€3 per category).

Very occasionally customs duties may unintentionally be applied. If this happens please contact customer service.

Timing

We endeavour to deliver to you as quickly as possible. All iHerb orders are air-freighted directly to Europe from our temperature-controlled, GMP/IOSS certified warehouses in the USA. Estimated delivery times are shown clearly at checkout.

On occasion, some orders may be subject to longer transit times due to regional air freight delays, terminal customs clearance bottlenecks, or any other unforeseen complications outside of iHerb's control.

Courier Information

• Global Air: All duties, taxes, and import fees are pre-collected at checkout to expedite customs clearance; no further customer payments are required upon delivery.
• InPost: All duties, taxes, and import fees are pre-collected at checkout to expedite customs clearance; no further customer payments are required upon delivery.
  • For shipping related inquiries regarding InPost orders, please contact the InPost Customer Service at https://inpost.pl/kontakt or +48 722 444 000.

Restrictions

At iHerb, we respect the rules and regulations of each government and do our best to block prohibited products from our site. However, the regulations can change frequently, and therefore we strongly recommend customers conduct due diligence to ensure the products that you are importing are permitted in your country. See also iHerb’s Terms of Use.

Contact Us

Click here to get connected with iHerb's customer service.