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General Information

Due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed Duties and Taxes (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

Please check with your local customs office in Oman to see if you can import the items, and if any additional licenses or permits are needed.

Customs Information

For information about customs, import duties, etc., visit: Directorate General of Customs

Shipping

All iHerb orders are shipped out from our US warehouses to your country by Air Freight. 

The Estimated Delivery window provided by iHerb reflects most standard deliveries. However, some orders may occasionally be subject to longer transit time caused by air freight delay, Customs hold, or any other unforeseen complications outside of iHerb’s control.

You have to pay import taxes, customs duties, or a brokerage (handling) fee for your order. These charges are collected at checkout, you do not have to pay any additional duty/tax at the time of delivery.

• Global Air Home Delivery with Tracking: If Global Air Home Delivery with Tracking service is selected, iHerb will allocate the quickest and most affordable shipping carrier in your region, Aramex, Elite or ASYAD Express. Please refer to the shipping service detail below for each carrier option. .
• Elite & Elite Climate Controlled: For shipping related inquiries regarding Elite & Elite Climate Controlled orders , please contact the Elite Customer Service at +968 24442800 or email at [email protected].
• ASYAD Express: For shipping related inquiries regarding ASYAD Express orders, please contact the ASYAD Express Customer Service at 1001 (From Outside Oman +9681001) or email at [email protected].
• Aramex: For shipping related inquiries regarding Aramex orders, please contact the Aramex Customer Service at +968 24473000 or email at [email protected].

Contact Us

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