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General Information

Due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed Duties and Taxes (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

Please check with your local customs office to see if you can import the items, and if any additional licenses or permits are needed.

Shipping

All iHerb orders are shipped out from our US warehouses to your country by Air Freight. 

The Estimated Delivery window provided by iHerb reflects most standard deliveries. However, some orders may occasionally be subject to longer transit time caused by air freight delay, Customs hold, or any other unforeseen complications outside of iHerb’s control.

You may have to pay import taxes, customs duties, and/or a brokerage (handling) fee for your order. These charges are separate from your shipping fee and you will be billed directly from the carrier of your choice.

• DHL Express: For shipping related inquiries regarding DHL Express orders, please contact the DHL Express Customer Service at +253 21 350642; +253 21 353844

For more information about DHL's processing fees and any other queries in relation to shipping with DHL, please contact via DHL’s contact page

• FedEx: For shipping related inquiries regarding FedEx orders, please contact the FedEx call center at +253 2132 7423 or email at [email protected]

Contact Us

Click here to get connected with iHerb's customer service.